We are committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 2018 (DPA), Privacy and Electronic Communications Regulations (PECR), UK General Data Protection Regulation 21 January 2021 (GDPR) and other relevant legislation.
Data Security and Storage
We collect and store personal and non-personal data that you may volunteer as part of booking tickets, making a purchase, becoming a Friend or via donation forms, e-news sign-ups, visitor surveys or in connection with a specific project or event.
Personal information we collect may include:
- Your full name and title and date of birth
- Postal address, email address and phone number
- IP (internet protocol) address
- Ticket purchase history
- Gift Aid status
- Payment card details (these are not stored, except if you have requested an Automatic Renewal Membership when they are stored securely by an approved third party)
- Your contact and communication preferences – the information you have opted to receive from Wimbledon BookFest about our programmes and how you want to receive this
- If you contact us, we may keep a record of that correspondence
- We may also ask you to complete surveys that we use for research purposes, or email you to find out if you would like to stay in touch, so that we can ensure data is kept up to date and maintain records. However, we will always provide a simple opportunity to opt out of the communications.
Non-personal information we collect includes: web pages accessed and files downloaded. This helps us to determine how many people use our website, how regularly they visit, and how popular our webpages are. This information does not tell us anything about who you are or where you live, but it does help us monitor and improve our service.
Personal data is stored under strict safekeeping and confidentiality measures on secure servers operated by Spektrix, our ticketing provider. All Spektrix servers are located in a Tier IV data centre in the UK, which has 24/7 onsite security and tightly restricted access control. Only authorised Wimbledon BookFest staff, who need to process your data, will have access to it.
By disclosing your personal information to us by phone or in writing, you are giving us your consent to collect, store and process your personal information in the manner described in this Notice. The information we hold will be accurate and up-to-date within our knowledge.
While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur when it is under our control, we use our best efforts to try to prevent this. Unfortunately, the transmission of data across the internet is not completely secure and while we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while data is being transferred.
If you have any questions regarding the Privacy Notice or your information, please email: [email protected] or write to:
Data Protection, Wimbledon BookFest, 35 Wimbledon Hill Rd, London, SW19 7NB
We will use the information you provide to:
- Process sales transactions, donations or other payments and verify financial transactions
- Fulfil your requests – such as applications for membership, donations, competition entries, participation in campaigns and provision of information
- Identify visitors and contributors
- Handle and deliver orders and communicate with you about them
- Provide a personalised service to you when you visit our website. This could include customising the content and/or layout of our pages for individual users
- Record any contact we have with you
- Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf in relation to prevention and detection
- Carry out research on the demographics, interests and behaviour of our users and supporters to help Wimbledon BookFest gain a better understanding of them and to enable us to improve our service. This research is usually carried out internally by our employees unless we notify you otherwise and have your prior consent.
- Communicate with our customers and supporters
- To notify you about changes to our service
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
And only with your consent, provide you with information that we think may be of interest to you regarding the development and news about Wimbledon BookFest
To undertake our business activities we sometimes have to share your information with third parties such as our database and IT providers and our mailing house, which handles our direct postal communications with you. We only choose partners we trust and will only pass personal data to them if they have signed a contract that requires them to:
- abide by the requirements of the Data Protection Act
- treat your information as carefully as we would
- only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation)
- allow us to carry out checks to ensure they are doing all these things.
We do not share or sell your personal information for other organisations to use for their own purposes, unless it is for the reasons given above.
Google Analytics (GA) and Google Tag Manager (GTM)
If, and as long as you consent, we use Google Analytics performance cookies to carry out statistical analysis about how users use our website. We collect information such as (but not limited to) part of the webpage clicked, number of webpages visited, length of time of each session, content consumed, and error message – if any – with a view to improving our website and providing users with a better experience. Additionally, we use Google Tag Manager to integrate and manage Google Analytics and third-party tags.
Facebook & Instagram (Facebook Pixel):
We use the Facebook pixel in the basic version to display personalized ads by us and third parties for you on the Facebook and Instagram platforms. Facebook and Instagram are operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (“Facebook”).For this purpose, we provide Facebook with information about your user activity on our website and certain other personal data (such as your user-ID) via a pixel. This data includes but is not limited to so called http headers (e.g. your IP address and information about your browser) and click data (i.e. the buttons clicked on our website as well as their descriptions and the web pages visited). This allows users of our website, when visiting the social network Facebook or Instagram or other websites that also use this function to display interest-based ads (“Facebook Ads” / “Instagram Ads”) and us to make our website even more interesting for you. Due to the marketing tools used, your browser automatically builds a direct connection with the Facebook server. We have no influence on the extent and further use of the data collected by Facebook using the pixel. Through the integration of Facebook Custom Audiences, Facebook receives the information that you have visited and viewed one of our online offers or learns that you have clicked an ad shown by us. If you are registered with one of Facebook’s services, Facebook can assign the visit to your respective private account. Even if you are not registered by Facebook, or have not logged in, there is the possibility that the provider can discover and store your IP address and further identifiers. The Facebook pixel enables us to measure, evaluate and optimize the effectiveness of Facebook ads for statistical and market research purposes. We only receive anonymous reports from Facebook.
Children and Vulnerable Adults
We are committed to safeguarding children, young people and vulnerable adults and do all we can to ensure that all who work at Wimbledon BookFest, including volunteers, are safe and inspired by their experience. An important part of doing this is to protect their privacy.
You choose what information you get from Wimbledon BookFest and how you get it
You can opt-in to receive communication about some or all aspects of Wimbledon BookFest AND how you wish to communicate with Wimbledon BookFest for each or all of these, including by email, post, telephone or text.
Update your permission preferences or stop Wimbledon BookFest communication at any time.
You can easily update your personal information and communications preferences, or
unsubscribe, at any time in the following ways:
- Online by logging into My Account
- clicking on the Unsubscribe link within a newsletter, or within an email
- by emailing us at [email protected]
- by writing to: Data Protection, Wimbledon BookFest, 35 Wimbledon Hill Rd., LONDON SW19 7NB.
The permissions above relate to optional communications from Wimbledon BookFest. We will continue to send you communications about transactions you make with us, for example when you purchase tickets, or relating to active subscriptions you hold with us such as a membership, or if there is a query regarding a purchase. Each email we end will give you the option to update your preferences. We will consider that your preferences last for five years unless you notify us otherwise.
Wimbledon BookFest Friends Scheme
If you hold an active membership this will include sending you information regarding your subscription renewal, an annual programme, your Membership e-news about priority booking, and renewal information.
Our website contains links to other sites whose information practice may be different to ours. You should consult other sites’ privacy notices as we have no control over information that is submitted to or collected by third parties. Furthermore we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.
Access to and deletion of your personal data held by Wimbledon BookFest
You have the right to ask for a free copy of the personal information that we hold about you and to correct any inaccuracies in that information or to ask us to delete such records.
Please direct all requests to: Wimbledon BookFest, 35 Wimbledon Hill Rd., LONDON SW19 7NB.
You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information. For more information about your Data Protection rights, please visit the website of the Information Commissioner’s Office at ico.org.uk
Updated: 4 August 2023.